I would cross-post this over to
customers_suck, but I don't think this is really suitable for over there, because what I have to rant about could possibly considered wanking.
I didn't really have any problem customers tonight, but the one that sticks out in my mind is the one who had a problem with us being open on Sunday. The customer comes to the service desk, and she asks who owns our company. I guess she had a right mind to complain to the owners (or whoever she had to lodge her complaint to) because we are open on Easter Sunday. She claimed, "I just don't get it, aren't your owners Christians? Because Easter is the most sacred of the holidays!"
I understand where this customer is coming from, especially given that St. John is a quite a religious community. (Nearly all of the kids in town attend the St. John the Evangelist school, for crying out loud.) And up until last year, I guess all of the SVT stores were closed on Easter Sunday. Last year was the first year they stopped doing that. (At least we close early.)
Reasons to be open on Easter Sunday?:
A) You can't automatically assume that everyone in this town is a Christian. I'm fairly certain there are a few Jewish families in town, and there may very well be some agnostics and atheists as well.
B) I'm sure we would get more complaints if we weren't open because customers need last-minute stuff to either take to a family gathering, or you ran out of butter/gravy/mashed potatoes/rolls/pop/etc.
C) The sad fact of the matter is that the way retail business/the economy looks right now, we can't afford to be closed on Easter Sunday.
So this customer can send an email to J. Str*ck if she so chooses to complain about our stores being open on Easter Sunday; I don't think there's much he'll do about it.
What's she going to do next? Cross the street to Blockbuster and bitch to them about why they're open on Easter Sunday?
![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-community.gif)
I didn't really have any problem customers tonight, but the one that sticks out in my mind is the one who had a problem with us being open on Sunday. The customer comes to the service desk, and she asks who owns our company. I guess she had a right mind to complain to the owners (or whoever she had to lodge her complaint to) because we are open on Easter Sunday. She claimed, "I just don't get it, aren't your owners Christians? Because Easter is the most sacred of the holidays!"
I understand where this customer is coming from, especially given that St. John is a quite a religious community. (Nearly all of the kids in town attend the St. John the Evangelist school, for crying out loud.) And up until last year, I guess all of the SVT stores were closed on Easter Sunday. Last year was the first year they stopped doing that. (At least we close early.)
Reasons to be open on Easter Sunday?:
A) You can't automatically assume that everyone in this town is a Christian. I'm fairly certain there are a few Jewish families in town, and there may very well be some agnostics and atheists as well.
B) I'm sure we would get more complaints if we weren't open because customers need last-minute stuff to either take to a family gathering, or you ran out of butter/gravy/mashed potatoes/rolls/pop/etc.
C) The sad fact of the matter is that the way retail business/the economy looks right now, we can't afford to be closed on Easter Sunday.
So this customer can send an email to J. Str*ck if she so chooses to complain about our stores being open on Easter Sunday; I don't think there's much he'll do about it.
What's she going to do next? Cross the street to Blockbuster and bitch to them about why they're open on Easter Sunday?