I'm gunnin' for the Number One Spot!

As of yesterday, I'm neck-in-neck for first place with the MDA/Aisles of Smiles donations. While I was working self-check yesterday, Adam comes up and asks if I've sold at least two. Yesterday, I sold about eleven before I went to work at self-check. So I guess THAT means that put me over!

*SQUEEEEEEEEE!!*

HOWEVER.....and there is a "however".......they still have to tally up the earnings from yesterday. And today's the last day to collect donations.

I'm neck-in-neck with Shelly M. and Nancy S. They're both working today.



Oh, it's ON!! I lost first for the March of Dimes donations last time by SEVEN DOLLARS. I WANT TO WIN. I don't care about that $50 gift card to TGIFridays. I don't really want an in-store gift certificate for $20 or $25. I just want the glory of saying "I WON!!!! I worked hard, asked and annoyed a lot of people to donate, put forth an effort, and I WON!!!"

Because winning the Aisles of Smiles donation contest in our store means something to me. If I win this, that means I can do ANYTHING I WANT as long as I work hard and really put my mind to it.

a simple "I'm sorry," that's all I ask

Okay, now I fully understand why we have these "focus statements of the month" at SVT.

Take into consideration this post I posted over at bad_service regarding management at Dairy Queen and not accepting a coupon.

What kills me is that I got some comments that act like, "You don't deserve an apology, the manager shouldn't have to apologize to you." To this, I keep thinking, "....Are YOU a member of management, and is this honestly how YOU handle your customers? And if this is the case, then you deserve to lose business."

The way Milijana explained it (or whoever typed up the monthly service statement....Shelli? I'm betting Milijana) is that a simple apology is just good manners and good service. You're acknowledging that the customer is upset, you're sympathizing/empathizing with the customer, and you sincerely want to help the customer if they can't find a product or if they got overcharged or if something went bad/stale/ruined, etc., etc. Besides...it makes us look good. (And by that, I mean our level of customer service goes up, which means more business.)

I swear, I don't like going to the Dairy Queen in town because of the woman in charge there. I'd rather take my business to the one in Cedar Lake, even if it means spending a little more in gas and dealing with 133rd being torn up/redone (for the time being...the snarky comments on the Subway marquee crack me up, "Which will come first: $5/gallon gas, or 133rd finished?")

But no....the rude people in my post? I don't get how some people can be so mean sometimes.