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IHateBlockbuster.com rules!
Aug. 7th, 2006 03:56 pmhttp://www.ihateblockbuster.com/forum/showthread.php?t=6147&page=18
OzMan
Agent Provocateur Join Date: Jul 2002
Location: SoCal
Posts: 6,375
Quote:
Originally Posted by MissHailstorm
Customer services... don't ever even bother listening to anything they have to say. They'll tell you to do anything the customer wants. I once had a customer buy something with trade credit, which was then defective, and they demanded a "refund". Since they never paid anything for it, I refused to do so, credit note only. I phoned customer services, only to pre-empt their threat of doing the same, and was told I should've given them the money!
WTF is the use of having "Customer service" then??
I have always said the customer is not always right, but that doesn't matter, because the idea is to make the customer "happy". Giving in to every scam doesn't make the customer "happy" because not only are those people not customers (customers give you money for your goods or services), but they will either eventually be told "no" or eventually drive you out of business.
Maybe instead of "EOLF", Antioco should have gone with "End of the Customer Service Dept". Sounds like they are afraid of a little work.
Kissinger (I believe) once said that diplomacy was "the art of telling someone to go to hell in such a way as to actually make them look forward to the trip". Maybe if your CS department used some Kissinger diplomacy instead of Chamberlain's version (I'm sure the Brits will get it ), the company would be in much better shape.
Do some work. Learn to tell the customer "no" in such a way as NOT to piss them off.
OzMan
Agent Provocateur Join Date: Jul 2002
Location: SoCal
Posts: 6,375
Quote:
Originally Posted by MissHailstorm
Customer services... don't ever even bother listening to anything they have to say. They'll tell you to do anything the customer wants. I once had a customer buy something with trade credit, which was then defective, and they demanded a "refund". Since they never paid anything for it, I refused to do so, credit note only. I phoned customer services, only to pre-empt their threat of doing the same, and was told I should've given them the money!
WTF is the use of having "Customer service" then??
I have always said the customer is not always right, but that doesn't matter, because the idea is to make the customer "happy". Giving in to every scam doesn't make the customer "happy" because not only are those people not customers (customers give you money for your goods or services), but they will either eventually be told "no" or eventually drive you out of business.
Maybe instead of "EOLF", Antioco should have gone with "End of the Customer Service Dept". Sounds like they are afraid of a little work.
Kissinger (I believe) once said that diplomacy was "the art of telling someone to go to hell in such a way as to actually make them look forward to the trip". Maybe if your CS department used some Kissinger diplomacy instead of Chamberlain's version (I'm sure the Brits will get it ), the company would be in much better shape.
Do some work. Learn to tell the customer "no" in such a way as NOT to piss them off.
